'Well constable its like this, I don't know this car or any damn thing about it'

Donnelly Subaru Belfast is located on Apollo Road. Selling Subaru and Isuzu, Donnelly Subaru give the impression of being a reliable trustworthy dealership. Unfortunately Donnelly Subaru do not employ current 'Customer Relations Techniques' instead they take a minor situation and, with great skill, manage to turn it into a farce beyond reason. Rather than discussing any problems they initially ignore you, then, like a coiled Cobra they pounce with the full force of a drunk bully. Even after involvement from Subaru UK, Trading Standards Officers, The PSNI and Betty O'Brien's office, Donnelly smile quietly to themselves, knowing full well that they belong to the elite of dealers,know as 'The Untouchables'

www.donnellycars.com

Happy Customer


'The international symbol of trust'

The unfortunate response to a complaint



'There's damn all wrong with your car mate!'




'Got a problem with a Donnelly car? Watch the fun 'Donnelly Customer Care Dance'







I have owned a string of high performance cars from Porsche, GTI and Subaru.
Most fast cars excite and reward you, that's the point.

My previous Subaru WRX Prodrive was fantastic. I felt confident that by buying from Donnelly Subaru I would be well treated. HOW WRONG CAN YOU BE.

I purchased a gorgeous Subaru STI Prodrive in November 2005 from Donnelly Subaru Belfast.

There were issues immediately I purchased the car. It handled nervously at speed, steamed up during rain and the registration document was with held by Donnelly Subaru for five months.

Unexpected Donnelly Subaru said there were no issues with the car and that perhaps 'I wasn't used to such high performance'

'Something didn't seem quite right about the on limit handling'

The missing registration document eventually appeared only after Solicitors became involved.

Donnelly Subaru Belfast use advanced customer care techniques. Appearing initially friendly they soon remove the fun faces after you collect your car.






















Using the latest in undercover secret shoppers Donnelly's have been shown to be sadly lacking the excellent customer care of the 'Donnelly Group'




Donnelly Subaru with the veneer of niceness removed.




























'Either shut or put up! Take us to court Mr customer, but be warned we are Untouchable '



Even after all the crap treatment I remained reasonable. Could my car be exchanged for a replacement ? Was there anyway to resolve the situation and retain my loyalty to Subaru? Donnelly Subaru shrugged off the requests for help and warned us off by sending their solicitor to see my solicitor.



'Oh crap nobody can help these guys are a law onto themselves'

WELCOME TO THE WILD WORLD OF DONNELLY SUBARU BELFAST- CUSTOMER SERVICE BEYOND YOUR EXPECTATIONS

'Free hot air after you buy from us'

Subaru remains tight lipped










Why was the log book retained by Donnelly Subaru for five months................No you listen to me, there's someting odd
going on here, and I want to know who has authorised this
nonsense............rubbish !........don't blame administration
you are the boss and ultimately I hold you responsible, if you have arsed this customer around.....Pardon me what did you call me?

Anti-bullshit coats are recommended near some car dealers

SUBARU UK

UK HONOURS FOR DONNELLY BELFAST

'Customer reaction to the good news'

Donnelly Belfast is currently delivering more Subaru and Isuzu vehicles than any other dealer in both the UK and Ireland.

We believe this is testament to our committment to customer care in both sales and aftersales.

We look forward to the opportunity to fulfill your expectations and meeting your needs.

Call 028 9037 5000 now to make an appointment with the UK's Premier dealer for both Subaru and Isuzu, whether this is for sales or aftersales.

'Just make sure you ask Paul for some free hot air!'

Paul will greet you like a long lost mate

www.donnellycars.com

DONNELLY SUBARU WIN UK DEALER AWARD Yet again Donnelly Subaru Belfast have reinforced their position as a premier Subaru Dealer, not only in Northern Ireland but also in the U.K. by winning Subaru U.K's 2005 Dealer Recognition Award and winning this outright taking the No.1 Dealer spot in the whole of the U.K. "Winning this is a great achievement and proves our dedication and loyalty to the outstanding Subaru brand and shows that if it's a Subaru you want to buy, Donnelly are definitely the best company to come and see" said Donnelly Subaru Sales Manager Adrian Bell. (Compulsive fibber) With the full range of all models and colours of Subaru in stock and probably the U.K's largest "Subaru Proven Quality Used Car" site with usually over 50 used Subaru's in stock its the only place to come to view, drive and buy Subaru's. We look forward to another exciting and busy year in 2006 with Subaru and with the New Forester already proving very popular and the exciting New 4.7lturbo Impreza which we have already taken orders for from July 2008 has just arrived in our showroom.

At Donnelly we pride ourselves on delivering exceptional levels of customer care. Our After Sales team aim to reinforce your buying decision by ensuring that you receive a courteous and professional service at all times.

When the time comes to servicing your vehicle, you can be sure that our Service Reception Staff will make every effort to ensure your visit is convenient and hassle free.

We can arrange to reserve you a courtesy vehicle or have your car collected and delivered. Alternatively, you may wish to call to our showroom, wait for your vehicle to be serviced and enjoy a cappuccino in our coffee dock (pictured top).

We have a modern, fully equipped workshop, where our factory trained technicians will expertly carry out any necessary repairs using state of the art diagnostic technology and genuine manufacturer components from our Parts Department.

When repairs are complete, your vehicle will progress to our Preparation Department for a complimentary Valet.

To arrange a booking or for further information please contact Fiona on 028 9037 5000.
Quote 'Plonker' to receive free hot air from Paul

'And now for something to cheer you up'