'Well constable its like this, I don't know this car or any damn thing about it'
Donnelly Subaru Belfast is located on Apollo Road. Selling Subaru and Isuzu, Donnelly Subaru give the impression of being a reliable trustworthy dealership. Unfortunately Donnelly Subaru do not employ current 'Customer Relations Techniques' instead they take a minor situation and, with great skill, manage to turn it into a farce beyond reason. Rather than discussing any problems they initially ignore you, then, like a coiled Cobra they pounce with the full force of a drunk bully. Even after involvement from Subaru UK, Trading Standards Officers, The PSNI and Betty O'Brien's office, Donnelly smile quietly to themselves, knowing full well that they belong to the elite of dealers,know as 'The Untouchables'
'Got a problem with a Donnelly car? Watch the fun 'Donnelly Customer Care Dance'
I have owned a string of high performance cars from Porsche, GTI and Subaru. Most fast cars excite and reward you, that's the point.
My previous Subaru WRX Prodrive was fantastic. I felt confident that by buying from Donnelly Subaru I would be well treated. HOW WRONG CAN YOU BE.
I purchased a gorgeous Subaru STI Prodrive in November 2005 from Donnelly Subaru Belfast.
There were issues immediately I purchased the car. It handled nervously at speed, steamed up during rain and the registration document was with held by Donnelly Subaru for five months.
Unexpected Donnelly Subaru said there were no issues with the car and that perhaps 'I wasn't used to such high performance'
'Something didn't seem quite right about the on limit handling'
The missing registration document eventually appeared only after Solicitors became involved.
Donnelly Subaru Belfast use advanced customer care techniques. Appearing initially friendly they soon remove the fun faces after you collect your car.
Using the latest in undercover secret shoppers Donnelly's have been shown to be sadly lacking the excellent customer care of the 'Donnelly Group'
Donnelly Subaru with the veneer of niceness removed.
'Either shut or put up! Take us to court Mr customer, but be warned we are Untouchable '
Even after all the crap treatment I remained reasonable. Could my car be exchanged for a replacement ? Was there anyway to resolve the situation and retain my loyalty to Subaru? Donnelly Subaru shrugged off the requests for help and warned us off by sending their solicitor to see my solicitor.
'Oh crap nobody can help these guys are a law onto themselves'
www.donnellycars.com 
Happy Customer
'The international symbol of trust'
